Refund policy
14-day money-back guarantee. If you're not happy with CueCut Pro or Studio for any reason,
email us within 14 days of buying and we'll refund you in full.
How to ask for a refund
Email support@getcuecut.com within 14 days of your purchase, from (or mentioning) the email address you paid with. You don't need to give a reason.
What happens next
- We refund the full amount you paid to your original payment method, through Stripe, usually within 2 business days of your email.
- Your bank or card issuer may take another 5–10 business days to show it.
- Your plan is switched off and CueCut goes back to the free plan. Videos you've already exported are yours to keep.
Upgrades
If you upgraded from Pro to Studio, the 14 days for the upgrade start on the day you upgraded, and the refund is the amount you paid for the upgrade.
After 14 days
Purchases are final after 14 days, except where the law where you live gives you further rights. If something isn't working, please write to us anyway — we'd like to fix it.
Early-bird prices
If you get a refund and buy again later, you pay the price on offer at that time.